We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zenoncard110@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zenoncard110@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zenoncard110@gmail.com.

Return and Refund Policy

Welcome to ZenonCard.store. Thank you for shopping with us!

Because our store specializes in digital products, including gift cards, gaming codes, and digital services, our return and refund policy is strictly designed around the nature of non-tangible, irrevocable goods. Please read the following terms carefully before completing your purchase:

1. Digital Products Absolute Policy

Once a digital code, voucher, or key has been generated, displayed on your screen, or delivered to you via email or SMS, the sale is considered final.

• We cannot cancel orders after delivery.

• We cannot accept returns, exchanges, or issue refunds for changes of mind.

• It is the sole responsibility of the customer to ensure they are purchasing the correct product, currency, and Region/Country compatibility for their account before completing the payment.

2. Exceptions Eligible for Refund or Replacement

We take pride in the validity of our stock. However, we will gladly investigate and issue a replacement or refund under the following two exceptions only:

• Defective/Invalid Codes: If the digital code delivered to you is faulty, invalid, or was already redeemed prior to the exact timestamp of our delivery to you.

• Incorrect Product Delivery: If system automation or human error results in you receiving a completely different product or denomination than what was specified in your invoice.

3. How to Submit a Dispute Claim

If you encounter a genuine error with your digital voucher, you must contact our support team within 24 hours of the purchase time. To process your claim, you must provide:

1. Your Order Number (e.g., #1001).

2. A clear, unedited, full-screen screenshot or video recording showing the exact error message encountered during redemption.

3. The exact date and time you attempted to redeem the code.

⚠️ Please Note: Our technical support team will verify the activation history of the code with our official suppliers/distributors. This investigation process typically takes 3 to 5 business days. If the code is proven to have been defective prior to your receipt, we will offer you a brand-new replacement code or a full refund.

4. Refund Processing & Bank Fees

If a refund is approved by our team:

• The funds will be credited automatically back to your original method of payment.

• It generally takes 5 to 14 business days for the transaction to reflect on your bank or credit card statement, depending entirely on your financial institution's processing times.

• Please note that certain payment gateway transaction fees may be non-refundable depending on the provider's terms.

5. Contact Us

For any inquiries or to open a dispute claim regarding your order, please reach out to us at:

• Email: [Insert your support email here, e.g., support@zenoncard.store]